Refund policy
Return Process
At VZMORE, customer satisfaction is always our top priority.
Our dedicated Quality Control and Quality Assurance Teams inspect all items prior to shipping.
If you have any after-sales questions, please contact our customer service team.
Dead On Arrival (DOA)
If you receive a DOA product, please contact our customer service within 7 days of delivery.
-
Both packaging and product are damaged:
Please send photos of the items and packaging received to our customer service, with clear details of the issue. -
Wrong or incorrect product:
Please send photos showing the incorrect product (especially any labels) along with your order information.
Tips: Please check the contents of the package carefully before signing for it.
30-Day Returns & Exchanges
VZMORE offers a 30-day refund and return policy. You may contact our customer service within 30 days of the delivery date to request a return or exchange.
To qualify for a return:
-
The item must be in the same condition as when you received it
-
Unopened and unused
-
All original tags and packaging must be intact
-
Must be in resalable condition
Return Shipping Fees:
VZMORE covers return shipping fees for quality-related issues. For non-quality returns, customers are responsible for shipping costs.
Order Cancellation:
You can cancel your order at no extra charge within 48 hours of placement, as long as it hasn't shipped.
Product Warranty
VZMORE stands behind the quality of our hardware. Your warranty period begins on the date of delivery.
| Product Category | Warranty Duration |
|---|---|
| Mini PCs | 3 Years |
Warranty Exemptions
This warranty does NOT cover damage resulting from:
-
Misuse or abuse
-
Unauthorized modifications or repairs
-
Other acts not attributable to VZMORE
If you experience any quality issues, please contact our after-sales customer service team for assistance.
Return Process (Step-by-Step)
- Contact our customer service to obtain the correct return address and a Return Merchandise Authorization (RMA). Returns sent without prior confirmation will not be eligible for a full refund.
- After returning the item, please provide the tracking number to our customer service team to process your return or exchange.
- Returns are typically processed within 3 to 5 business days after the package arrives at our warehouse.
Special Note:
VZMORE typically resends replacement items via standard shipping (with tracking).
If you require a faster shipping method, please contact our customer service to explore other options.
Refund Process
Once we receive and inspect your return, please allow 3 to 5 business days for processing.
After the above processing time, the refund timeline is as follows:
| Payment Method | Refund Timeframe |
|---|---|
| PayPal Account | Approximately 48 hours |
| Credit Card | 7 to 14 business days |
Not Covered Under Refund
The following items are not eligible for a refund:
- Products that have been lost or stolen after delivery
- Products that have passed their warranty period
- Products with no quality issues (after 30 days of purchase)
- Products received for free (promotional items)
- Products repaired by third-party services
- Products damaged by improper use (including but not limited to drops, water damage, extreme temperatures, or incorrect operation)
- Products in use for over 6 months are not eligible for a return or refund. In the case of quality issues, a replacement may be offered.
Contact Us
If you have any questions or concerns, please don't hesitate to contact our customer service team — we're here to help.