Refund policy

1. Scope and General Information

1.1 Eligible Purchases

This policy applies to consumer purchases made directly from VZMORE’s U.S. online store and delivered to addresses in the United States.

VZMORE’s U.S. online store is operated by VZMORE limited.

For purchases made through another retailer or marketplace, please contact that seller about its return process.

1.2 Business Days

In this policy, “business days” means Monday through Friday, excluding U.S. federal holidays. Other periods stated in days are calendar days.

1.3 Your Legal Rights

This policy provides voluntary return benefits and a limited hardware warranty in addition to any rights available under applicable law. Nothing in this policy excludes or limits rights that cannot legally be excluded or limited.

2. Order Cancellations Before Shipment

2.1 When You Can Cancel

We recommend submitting your request within 2 hours... This is a recommendation, not a cancellation deadline. Requests submitted after 2 hours are still eligible if the order has not shipped.

How to Request a Cancellation

You may submit a cancellation request:

Please include your order number when contacting us. You do not need a website account to request cancellation by email or through our Contact Us page.
Submitting a request does not automatically cancel your order. Customer Support will check the shipment status and confirm whether the cancellation has been completed.

2.3 Cancellation Refunds

Once we confirm that your order has not shipped and has been canceled, we will issue a full refund, including shipping charges, to your original payment method within 1–2 business days.
After we issue the refund, your bank or payment provider may take an additional 1–3 business days to credit the funds. This is an estimated timeframe; actual posting times may vary.

If the refund cannot be processed to your original payment method, we will contact you by email or phone to agree on an alternative refund method and confirm the necessary account details.

2.4 Orders Already Shipped

If your order has already shipped, we may be unable to stop delivery. You may request a return under the applicable terms below.
This does not limit any cancellation or refund rights available under applicable law.

2.5 Shipping Delays

If we cannot ship within the promised timeframe, we will notify you and provide the option to accept a revised shipping date or cancel the unshipped items for a full refund, as required by applicable law.

3. Delivery Inspection and Problems on Arrival

3.1 Checking Your Delivery

Please inspect your order as soon as reasonably possible after delivery.
Where the carrier permits and it is practical to do so, we recommend opening the package in the delivery driver’s presence and checking that the items are correct, complete, and free from visible damage before signing for delivery.

If you notice visible damage, ask the driver to record it and take photos where possible.
If inspection before signing is not possible, please check the package promptly afterward. Signing for delivery, or being unable to inspect the package in the driver’s presence, does not waive your right to report a problem.

3.2 Packaging and Identification Labels

Please retain the original product box, protective packaging, and accessories. Keep the model, serial number, and other product identification labels on both the box and the Mini PC intact and clearly legible. Please do not remove, alter, or obscure these labels.
This information helps us identify the product, verify your order, and investigate shipping damage or other issues.

If packaging or labels arrive damaged, are missing, or become unreadable, please contact Customer Support. We may use other information, such as your order record or product photos, to verify the item.
Missing or damaged packaging or labels do not automatically invalidate a claim for a defective, damaged, or incorrectly supplied product, or limit your rights under applicable law.

The condition requirements for voluntary change-of-mind returns are described in Section 4.

3.3 Damaged, Defective, Incorrect or Missing Items

If your order arrives damaged, contains an item that does not work on arrival, includes an incorrect item, or is missing items or accessories, please contact Customer Support promptly—preferably within 7 days of delivery.
This 7-day reporting request helps us investigate the issue. It does not limit your warranty coverage or rights under applicable law.

Please provide:

  • Your order number.
  • A description of the issue.
  • Relevant photos of the item, packaging, shipping label, and product identification labels, where available.
  • A short video or additional details if reasonably needed to assess a functional problem.

Damage to the outer packaging is not required for a product damage claim.

3.4 Available Resolutions

After reviewing the issue, we will arrange an appropriate resolution, which may include a refund, replacement, or shipment of missing items.

VZMORE will cover necessary return shipping and standard shipping for approved replacements involving defective, damaged, or incorrectly supplied items.

Any right to a particular remedy under applicable law remains unaffected.

3.5 Tracking Shows Delivered, but the Order Is Missing

If tracking shows that your order was delivered but you have not received it, please contact Customer Support so we can investigate with the carrier.

A delivered tracking status alone does not establish whether the order was delivered correctly.

4. Change-of-Mind Returns and Exchanges

4.1 Return Request Period

If you change your mind about a purchase, you may request a return or exchange within 30 days after delivery.

This deadline applies to submitting your request. The deadline for sending the item back is explained in Section 5.2.

4.2 Product Condition

To qualify under this voluntary return policy, the item must be in like-new condition with all original packaging and accessories.

The packaging must remain clean, fully functional, and free from damage or visible signs of wear, with all originally supplied components included.

Please keep product identification labels intact and clearly legible, as explained in Section 3.2.

4.3 Exceptions to These Condition Requirements

The requirements in Section 4.2 apply only to change-of-mind returns.

They do not apply to claims involving defective, damaged, or incorrectly supplied products, or restrict rights under applicable law.

4.4 Return Shipping and Restocking Fees

VZMORE provides a prepaid return shipping label for eligible returns and exchanges under this policy.

We do not charge a restocking fee for eligible returns.

4.5 Requests After 30 Days

After the 30-day request period, change-of-mind returns are no longer available under this voluntary policy.

You may still qualify for warranty service or another remedy under applicable law.

5. How to Return an Item

5.1 Request Return Instructions

Contact Customer Support with your order number and identify the items you wish to return.

For a product problem, please describe the issue. Photos or videos are requested only where relevant to assessing the problem.

For an eligible return, we will provide:

  • A prepaid return shipping label showing the correct return address.
  • A Return Merchandise Authorization (RMA) number or form.
  • Instructions for preparing and shipping the return.

5.2 Send the Return

Please ship your return within 14 days after receiving both the return label and complete return instructions.

If you need more time or cannot use the label, contact Customer Support before that deadline. Delays caused by VZMORE in providing a usable label or complete instructions will not shorten your return period.

Pack the item securely and include the RMA number or form. For change-of-mind returns, include all original packaging and accessories.
Keep your shipping receipt and tracking information.

5.3 Use the Designated Return Address

Returns are processed at our designated U.S. fulfillment and return facility:

Recipient: VZMORE U.S. Return Center (USCHI03-J66596)
Return Address: Dock 44–54, 2580 Prospect Ct, Suite 200/300, Aurora, IL 60502, United States

Important: Please do not send returns to the address above without contacting Customer Support first to receive your prepaid return label and Return Merchandise Authorization (RMA) number. Packages shipped without an RMA or sent directly to our administrative business address may experience significant processing delays or fail to be processed.

If you have already shipped an item without an RMA, please contact Customer Support immediately with your tracking information so we can help locate and identify your package.

5.4 Alternative Shipping Arrangements

Please use the prepaid return label we provide.

If you need another shipping arrangement, contact us first so we can confirm the method and responsibility for any shipping costs.

5.5 Personal Data on Returned Mini PCs

Before returning a Mini PC, back up your files, sign out of your accounts, and remove personal data where possible.

If a fault prevents you from doing so, inform Customer Support before shipping. You do not need to provide your personal account passwords.

6. Return Refunds

6.1 Refund Amounts

For an eligible change-of-mind return, we will refund the purchase price paid for the returned items. Original outbound shipping charges are not refundable unless required by law.

For returns caused by a confirmed product defect, shipping damage, or an incorrect item supplied by VZMORE, the refund will include the amount paid for the affected items and the original shipping charges attributable to those items.

6.2 Warehouse Inspection and Refund Processing

Once our warehouse receives your return, we will check the items, quantities, and condition against your return request.

We will complete this inspection and issue any eligible refund to your original payment method within 1–5 business days after our warehouse receives the returned items. This timeframe includes both inspection and initiation of the refund.

If we identify a discrepancy affecting your refund eligibility or amount, we will contact you within this timeframe to explain our findings and the next steps.

6.3 Bank or Payment Provider Processing

After we issue the refund, your bank or payment provider may take an additional 1–3 business days to credit the funds.

This is an estimated timeframe; actual posting times may vary. We will notify you when the refund has been issued.

If the funds have not appeared after the estimated period, contact your bank or payment provider. Customer Support can also assist with checking the refund status.

6.4 If the Original Payment Method Cannot Receive the Refund

If a refund cannot be processed to your original payment method, we will contact you by email or phone to agree on an alternative refund method and confirm the necessary account details.

6.5 Discounts and Promotional Items

Refunds are based on the amount actually paid after discounts. For partial returns, we will explain any applicable allocation of order-level discounts.

Items supplied free of charge have no separate refundable purchase price. Any requirement to return a promotional gift with a purchased item must be stated in the applicable promotion terms provided at the time of purchase.

6.6 Legally Required Refund Deadlines

Any shorter refund deadline required by applicable law will take precedence over the timeframes in this policy.

7. Exchanges and Replacements

7.1 Availability

Exchanges and replacements are subject to stock availability.
If the requested item is unavailable, we will contact you to discuss an alternative or a refund where applicable. We will obtain your agreement before substituting a different model.

7.2 Replacement Shipping

Approved replacements are normally sent using standard shipping with tracking.
If you request expedited shipping, we will confirm availability and any additional charge before proceeding.

8. Faults After Use and Three-Year Limited Warranty

8.1 Warranty Provider and Period

This limited warranty is provided by Vzmore limited, doing business as VZMORE, at the business address listed in Section 9.
VZMORE Mini PCs purchased under this policy include a three-year limited hardware warranty beginning on the original delivery date.

8.2 What Is Covered

The warranty covers defects in materials and workmanship under normal use.
For a covered claim, VZMORE will arrange repair or replacement at no charge for covered parts and labor and will cover necessary standard shipping to and from the designated service location.
Any refund or other remedy required by applicable law remains available.

8.3 How to Request Warranty Service

Contact Customer Support with your order number or other proof of purchase, the product serial number where available, and a description of the fault.
We may request reasonable troubleshooting or inspection to determine the cause of the issue. We will explain the proposed service and provide shipping instructions before you send the product.
Opening or using the product does not, by itself, make it ineligible for warranty service. The like-new condition and original packaging requirements for change-of-mind returns do not apply to warranty claims.

8.4 Damage Not Covered

This limited warranty does not cover damage caused by:

  • Misuse, abuse, or improper operation.
  • Accidents, including drops or liquid exposure.
  • Exposure to conditions outside the product’s operating specifications.
  • Improper installation, modifications, or repairs.
  • Other external causes unrelated to a defect in materials or workmanship.

Using third-party parts or repair services does not, by itself, void this warranty. Coverage may be excluded for damage actually caused by those parts or services, to the extent permitted by law.

8.5 Warranty Rights and Other Remedies

The end of the 30-day voluntary return period does not end the three-year limited warranty.

A product does not automatically become ineligible for all remedies because it has been used for more than 6 months. Expiration of this limited warranty also does not eliminate any rights that may continue under applicable law.
This warranty gives you specific legal rights, and you may also have other rights that vary from state to state.

9. Contact

  • Company: VZMORE Limited, trading as VZMORE
  • Registered Address: Unit B, 10/F, CKK Commercial Centre, Nos. 289–295 Hennessy Road, Wan Chai, Hong Kong SAR.
  • Email: support@vzmore.com
  • Phone: +1 (669) 270-1168
  • Contact Us: https://vzmore.com/pages/contact

Please include your order number when available so we can locate your purchase.