Warranty Policy

3-Year Limited Warranty Coverage

VZMORE provides a 3-year limited hardware warranty for Mini PCs purchased through the official VZMORE website, starting from the date of delivery.

This warranty covers defects in materials and workmanship under normal use during the warranty period. The end of our 30-day return period does not affect your remaining warranty coverage.

Repairs and Replacements

For a covered hardware defect, VZMORE will provide repair at no charge for parts or labor, or a replacement of the same model at no charge, depending on the issue and product availability.

With your agreement, we may arrange a replacement with a different model. Any price difference will be explained and agreed upon in advance. You will pay the difference for a higher-priced model, or we will refund the difference for a lower-priced model.

A replacement with a different model or any additional payment requires your approval. If the same model is unavailable and repair is not possible, we will work with you to arrange an appropriate alternative remedy consistent with applicable law.

Shipping Costs

VZMORE covers standard shipping costs in both directions for approved warranty claims, including shipping the product to our designated service location and shipping the repaired or replacement product back to you.

Please contact us before shipping your product. We will provide a prepaid shipping label or instructions for an approved shipping reimbursement. Any optional expedited shipping charges will be explained and require your approval in advance.

Warranty Exclusions

This warranty does not cover damage caused by:

  • Misuse, abuse, or improper operation.

  • Accidental drops, liquid damage, or exposure to unsuitable environmental conditions.

  • Modifications or repairs that cause the claimed defect.

Third-party repairs or parts do not automatically void your warranty. However, damage caused by those repairs or parts is not covered, to the extent permitted by applicable law.

Any charges for service outside warranty coverage will be explained for your approval before work begins.

How to Request Warranty Service

  1. Contact us by email at support@vzmore.com or through our Contact Us form. Please provide your order number or other proof of purchase, product serial number, and a description of the issue.

  2. Provide relevant photos or videos where available. Our support team may suggest reasonable troubleshooting steps to help identify the problem.

  3. If your product needs to be returned, we will provide a Return Merchandise Authorization (RMA), the correct service address, and shipping instructions.

Please back up your data and remove personal information where possible before sending your device for service. Package the product securely to prevent damage in transit.

Warranty After Service

Repair or replacement does not reduce the remaining period of your original 3-year warranty. Any additional protection required by applicable law also applies.

Returns and Refunds

This warranty is separate from our 30-day return and exchange policy. For returns within that period, please review our Return & Refund Policy.

Warranty service remains available for covered defects throughout the 3-year warranty period, even after the 30-day return period has ended.

Your Legal Rights

This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.

Nothing in this policy or our Terms of Service excludes or limits applicable implied warranties or consumer rights and remedies that cannot lawfully be excluded or limited. Any website “as is” disclaimer does not override this product warranty.

Contact Us

Warranty provider: Vzmore Limited
Email: support@vzmore.com
Phone: +1 (669) 270-1168
Business address: Unit B, 10/F, CKK Commercial Centre, Nos. 289–295 Hennessy Road, Wan Chai, Hong Kong SAR

Please contact our support team for the correct service address before returning a product. Do not send products to the business address above unless instructed.